Below is a simple summary of the key points of our Warranty Policy, for ease of reading. This section is provided for your convenience only. For the official warranty statement, please see our Official Terms below.
Tibbo PRODUCTS are made to exacting specifications and tested using stringent quality control procedures. Prior to leaving our manufacturing facility, each PRODUCT is subjected to individual tests as well as a burn-in test.
If you suspect that your PRODUCT is malfunctioning, please contact our Technical Support Team (tibbo.com/support/contact.html). If Tibbo Support agrees that your PRODUCT might be defective, the following shall apply depending on the PRODUCT type:
Tibbo warrants each EXTERNAL DEVICE (examples: DS203, DS1206, TPS-based devices) to be free from defects in material and workmanship for a period of two years from the manufacturing date, as shown on the production label. During this period, if a Customer is unable to resolve the problem and Tibbo Support determines that the PRODUCT may be defective, a Return Material Authorization (RMA) will be issued. Following the receipt of an RMA from Tibbo Support, the Customer may return the defective PRODUCT to Tibbo. Defective Products are shipped to Tibbo at Customer's expense. Customers must include a written notice of the defect with each returned PRODUCT. The production label must be present and intact on all returned PRODUCTS (excluding PRODUCTS that do not carry such labels).
Upon receiving the returned PRODUCT, Tibbo will conduct a warranty verification. This includes visual inspection and functional tests.
After the verification of warranty, Tibbo will repair or replace the PRODUCT and ship it back to the Customer, typically within 30 business days. Repaired and replacement PRODUCTS are shipped back to Customers at Tibbo's expense.
If the defective PRODUCT is not under warranty, the Customer may opt to have Tibbo repair a PRODUCT on a fee basis.
Repairs are conducted at Tibbo facility in Taiwan. This warranty does not cover repairs at the Customer's site.
This Warranty is void under the following conditions:
Customers will not be charged for repairs while the product is under warranty. However, if the returned PRODUCT does not pass the warranty verification then testing, repair, and/or shipping fees will apply.
The warranty terms for EMBEDDED DEVICES (examples: EM203, EM1001, EM1001) are the same as for EXTERNAL DEVICE, with the following differences:
The warranty period for EMBEDDED DEVICES is three years from the manufacturing date, as shown on the production label.
The Customer must prove that all Tibbo guidelines, specifications and recommendations were followed when designing an EMBEDDED DEVICE into the Customer's device. This may include sending Tibbo Support a portion of schematics related to the EMBEDDED DEVICE, as well as providing photographs and/or a production sample of the Customer's device, into which said EMBEDDED DEVICE has been incorporated. Violating Tibbo guidelines and specifications in designing EMBEDDED DEVICES into the Customer's device voids this Warranty.
In no event will Tibbo be responsible to the Customer or User in contract, in tort (including negligence), strict liability or otherwise for any special, indirect, incidental or consequential damage or loss of equipment, cost of capital, loss of profits or revenues, additional expenses in the use of existing software, hardware, equipment or facilities, or claims against the user by its employees or customers resulting from the use of Tibbo PRODUCTS, or the use of the information, recommendations, descriptions and safety notations supplied by Tibbo. Tibbo liability is limited, at Tibbo's discretion, to the repair or replacement of defective PRODUCTS.
There are no understandings, agreements, representations or warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, other than those specifically set out above or by any existing contract between Tibbo and the Customer. Any such contract states the entire obligation of Tibbo. Tibbo reserves the right to amend this Warranty Policy at any time.